It is undeniable that the level of satisfaction of customers of a company decides its fate. Unless a company is able to ensure an overall satisfied customer base, the chances of it sustaining in today's cutthroat competitive environment are extremely dim. The market goodwill of the organizations nowadays is decided by how satisfied its customers [...]
Technology and Telecom companies need to constantly innovate to stay ahead in business. Customer demands are ever changing in this dynamic industry. At this moment, the basic aim of telecom organizations is to meet the expectations and needs of their customers. Typical call centres are still unable to offer satisfactory support to their customers - [...]
With NetVelocity’s Chatbot enable a dynamic communication channel for your customers, supporting informative conversations, and providing highly relevant, contextual and real-time responses. Artificial intelligence (AI) and Machine Learning are revolutionizing all varied tasks in every type of industries, from production lines in manufacturing to online retail to telecom. Not only is AI rapidly expanding to [...]
Inconsistency in the internet speed is one of the major issues that users face when they subscribe to any Wi-Fi internet provider or mobile data plan. With the NetVelocity app, the users can regularly test their internet speed and be assured that they are receiving good services from their operators. The app is equally useful [...]
The telecom world and the mobile communication technology have undergone significant changes, and the evolution has been largely consumer-driven. With the increase in availability of low-cost bandwidth, mobile devices are now being used not just for communication, but also for web browsing with rich graphics, operating multiple mobile apps, and accomplishing online transactions. Security and [...]
Empower your telecom services with the most powerful mobile network testing app in the industry containing the most advanced tools for all your network analysis needs - NetVelocity! Poor coverage, outages, and congestion in the network are common problems faced by consumers, which degrade the customer service experience. In today’s advanced technological age, customers [...]
Consumers hold operators responsible for ensuring that everything involved in the services they provide should function uninterruptedly. Most of the communication service providers come across instances where their e-mails are flooded with complaints about poor customer care service and how their problems have been ignored for long. The pace at which the telecommunication industry is [...]
The race to put new digital technologies at the service of customers has already transformed many industries, including media and entertainment, financial services, retail, and healthcare. However, the telecom industry that began the digital revolution is now at perils of its own creation and has not remarkably reaped the benefits of end-to-end digitization. With the [...]
