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Providing personalized service and relevant solutions to the network problems with NetVelocity’s Customer Care!

Consumers hold operators responsible for ensuring that everything involved in the services they provide should function uninterruptedly. Most of the communication service providers come across instances where their e-mails are flooded with complaints about poor customer care service and how their problems have been ignored for long. The pace at which the telecommunication industry is [...]

Chatbot: Fastest and simplest way to retain your customers

With NetVelocity’s Chatbot enable a dynamic communication channel for your customers, supporting informative conversations, and providing highly relevant, contextual and real-time responses.   Artificial intelligence (AI) and Machine Learning are revolutionizing all varied tasks in every type of industries, from production lines in manufacturing to online retail to telecom. Not only is AI rapidly expanding [...]

Drive Testing – Near real-time visualization and analysis for the ongoing drive

Discover the cause of network coverage issues by using NetVelocity’s Drive Test! How exasperating, tedious and head-cracking it can be if you are in the middle of an important call and the line abruptly gets cut due to poor network coverage. There are endless complaints about poor network coverage performance faced by the customers which [...]

INDOOR NETWORK TESTING: Capitalize on your In-Building network for maximum gains

Are your corporate clients leaving you due to poor indoor coverage? With NetVelocity’s new age indoor network testing solution, plan, design and improvise In-Building coverage to offer best-in-class services. Most of the wireless traffic, especially network data traffic, originates indoors. However, the wireless and mobile networks often provide inadequate coverage and download/upload capacity for indoor [...]

WEB PERFORMANCE: Key Business Enabler enhancing User Experience

With NetVelocity’s Web Performance Test, gain a complete picture of how websites perform to improve the browsing experience!   The internet era that we live in has exposed us to a number of technologies and with the use of these technologies we can complete a number of tasks at just the click of a button. [...]

Your wireless network analysis at a glance – even on the go!

Wi-Fi Analyser Interference is one of the leading causes of poor connectivity and congestion in the network performance. This interference can be from other Wi-Fi devices due to poor channel planning (adjacent or co-channel interference) or could be from non-Wi-Fi interference sources. To monitor and identify the source of interference, NetVelocity provides Wi-Fi [...]

Lead the digital revolution with the all-inclusive network testing and analysis app – NetVelocity

In the modern telecom landscape, mobile networks are getting more and more complex because of several technologies operating and interacting simultaneously. The customers have become more demanding with respect to the network speed, reliability, and throughput. Meeting the modern customer demands, amidst waves of market saturation and stiff competition continuously challenges mobile operators' to revive [...]

CUSTOMER SERVICE DIGITIZATION – HOW TELECOM OPERATORS CAN REAP ITS BENEFITS?

The race to put new digital technologies at the service of customers has already transformed many industries, including media and entertainment, financial services, retail, and healthcare. However, the telecom industry that began the digital revolution is now at perils of its own creation and has not remarkably reaped the benefits of end-to-end digitization. With the [...]

CROWDSOURCING: UNPARALLELED OPPORTUNITIES IN THE TELECOM LANDSCAPE

Is your telecom network unable to meet the modern customer demands? Empower the network operations with constructive analysis based on NetVelocity’s Crowdsourcing.   As telecom companies continue to battle for customer loyalty, the key differentiator is the ability to provide subscribers with anticipated experiences across the various touch points and interaction channels they use. Therefore, [...]

NETWORK TESTING: A BOON IN TODAY’S COMPLEX TELECOM ENVIRONMENT

Are you unable to identify areas where your network lacks? Spearhead the digital technology wave and outrun the competition through holistic network testing with the NetVelocity app!   Network Testing, an indispensable tool in the hands of network managers All network managers must determine the operational guidelines that their network services and users will find [...]