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Telecommunications Industry going the extra mile with these game-changing trends in 2019!

Telecommunications are imperative for our society and for the development since they connect the word in more ways than one. But this excellence and quality come with a great cost as well as an added responsibility of being a strong driver of the digital world. As subscribers, we are very tough on Telecoms because we [...]

Reducing customer churn by promptly handling their network-related issues with NetVelocity’s Customer Care Solution!

It is undeniable that the level of satisfaction of customers of a company decides its fate. Unless a company is able to ensure an overall satisfied customer base, the chances of it sustaining in today's cutthroat competitive environment are extremely dim. The market goodwill of the organizations nowadays is decided by how satisfied its customers [...]

Measure, compare and share your network performance using NetVelocity’s Multi-technology support!

The NetVelocity application offers the users the services of multi-technology support that facilitates the users in accessing various functionalities of the app on Android as well as iOS devices. The users have the facility,   As per statistics, there are about 2.5 billion active Android devices, 1.2 billion active iOS devices and 2.8 billion total [...]

Improve Video Streaming Performance of Telecom Networks with NetVelocity’s YouTube Analyzer

With the continuously growing popularity of video streaming applications, providing video streaming services with high Quality of Experience (QoE) is becoming the main concern for telecom operators. Network carriers with poor video streaming services often lead to disappointed customers. As per the recent surveys or studies, almost 45% of users discontinue taking the services of [...]

What’s healthier for network performance monitoring? Active or Passive Monitoring or Both?

At NetVelocity, we believe both are complementary technologies, CSPs should be using both for an overall greater customer experience. In the telecommunications industry, there are two types of monitoring that are often touted to rule their respective sectors and are considered to ensure better performance of the communications networks: active testing and passive testing. Discussions [...]

Improve Customer Interaction & Increase Satisfaction through NetVelocity’s Customer Care solution!

Technology and Telecom companies need to constantly innovate to stay ahead in business. Customer demands are ever changing in this dynamic industry. At this moment, the basic aim of telecom organizations is to meet the expectations and needs of their customers. Typical call centres are still unable to offer satisfactory support to their customers - [...]

NetVelocity’s Web Performance Test – Key business enabler enhancing user experience!

For any internet user, it is highly annoying when trying to open a website for an important task takes a lot of time. The performance of a company’s websites, pages and applications affect the business more than what the management would presume. As a result, top performing organizations consider the web performance not just as [...]

Chatbot: A comprehensible way to retain your customers!

With NetVelocity’s Chatbot enable a dynamic communication channel for your customers, supporting informative conversations, and providing highly relevant, contextual and real-time responses. Artificial intelligence (AI) and Machine Learning are revolutionizing all varied tasks in every type of industries, from production lines in manufacturing to online retail to telecom. Not only is AI rapidly expanding to [...]

By |October 25th, 2018|Chatbot|0 Comments

Gain near real-time visualization for the ongoing drive with NetVelocity’s Drive Test!

Leverage our end-to-end drive testing solution to enhance the customer experience   With the rapid development of telecom businesses, it is even more difficult and expensive to enhance networks in a traditional way due to the expanding network size, increasing types of services, and a growing number of users. Due to this, a lot of [...]

Why is high grade In-building cellular coverage important for enterprises?

NetVelocity in-building indoor network testing solution – Powered with excellence and efficiency In-building wireless refers to communication solutions that are used to maintain connectivity inside a building where signals from the core infrastructure are not reachable. wireless solutions are of keen interest to network providers that are seeking enhanced delivery of services to their core [...]