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CUSTOMER SERVICE DIGITIZATION – HOW TELECOM OPERATORS CAN REAP ITS BENEFITS?

The race to put new digital technologies at the service of customers has already transformed many industries, including media and entertainment, financial services, retail, and healthcare. However, the telecom industry that began the digital revolution is now at perils of its own creation and has not remarkably reaped the benefits of end-to-end digitization. With the [...]